Returns

RETURNS POLICY

All our clothing is made to order in our sizing range. Once your order is placed your garment is cut and manufactured. This means we can't offer full refunds at the moment but your items can be returned for store credit or exchanged as long as you contact us within 14 days of receipt. This does not include custom made to measure orders in which case all sales are final. 

Clothing must be returned unworn, undamaged and with labels attached. Original shipping costs are non-refundable and it is the customers responsibility for return shipping. We recommend using Royal Mail signed for shipping as we cannot be held responsible for packages lost in the post. 

Return address: 

Shop Willows Call

33 Swanside Road

Huyton

Liverpool

L14 7NJ

Please contact us here to organise a return or exchange